Frequently Asked Questions

Delivery

What are the delivery times?
Our delivery times are generally between 7 and 14 working days.
A confirmation email with a tracking number will be sent to you as soon as the shipment is dispatched.

Do you ship internationally?
Yes, we deliver to most countries.
Delivery times may vary depending on the destination.

Returns and refunds

Can I return a Sleeping Zen® product?
You have 14 days after receipt to notify us of a return.
The product must be unused and in its original packaging.

How do I make a return?
Simply contact us via the Support page.
We will inform you of the procedure to follow.

When will I be reimbursed?
The refund is issued within 7 days of receipt and verification of the returned product.

Use and maintenance

How to use Sleeping Zen® products
Each product is designed to be easy to use.
Specific instructions are detailed on the corresponding product sheet.

How do I care for the products?
Care recommendations vary depending on the item.
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